Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last Updated: January 2025Table of Contents
Information We Collect
At Guzman y Gomez, we collect various types of information to provide you with the best possible experience when ordering our delicious Mexican food.
Personal Information
We may collect the following personal information when you interact with our services:
- Full name and contact details (email address, phone number)
- Delivery address and billing address
- Payment information (processed securely through our payment partners)
- Order history and food preferences
- Account login credentials
- Date of birth (for age verification and birthday rewards)
Automatically Collected Information
When you visit our website or use our app, we automatically collect:
- Device information (type, operating system, browser)
- IP address and approximate location
- Website browsing behavior and page interactions
- App usage data and crash reports
Note: We only collect information that is necessary to provide our services and improve your experience. You can always choose not to provide certain information, though this may limit some features.
How We Use Your Information
We use the information we collect for various purposes to serve you better:
Service Delivery
- Processing and fulfilling your food orders
- Communicating order status and delivery updates
- Providing customer support and handling inquiries
- Managing your account and loyalty rewards
Business Improvement
- Analyzing customer preferences to improve our menu
- Enhancing website and app functionality
- Conducting market research and surveys
- Preventing fraud and ensuring security
Marketing Communications
- Sending promotional offers and special deals (with your consent)
- Notifying you about new menu items and store openings
- Personalized recommendations based on your preferences
Your Choice: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and gather usage data.
Types of Cookies We Use
- Essential Cookies: Required for website functionality (shopping cart, login sessions)
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies stored on your device
- Block all cookies or certain types of cookies
- Set preferences for specific websites
For more detailed information about our cookie practices, please visit our Cookie Policy page.
Third Party Services
We work with trusted third-party service providers to deliver our services. These partners may have access to your information for specific purposes:
Payment Processors
Secure payment processing partners handle your payment information. We do not store complete credit card numbers on our servers.
Delivery Partners
Third-party delivery services may receive your name, address, and phone number to complete deliveries.
Analytics Providers
- Google Analytics for website traffic analysis
- Hotjar for user experience optimization
- Social media platforms for advertising measurement
Marketing Platforms
- Email service providers for promotional communications
- Social media platforms for targeted advertising
- Customer relationship management systems
Important: We require all third-party partners to maintain appropriate security measures and only use your data for the purposes we specify.
Data Security
We take the security of your personal information seriously and implement various measures to protect it:
Security Measures
- SSL/TLS encryption for all data transmissions
- Secure data centers with physical access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Access controls limiting who can view your data
- Encrypted storage for sensitive information
Your Role: Please help us keep your information secure by using strong passwords, not sharing your account credentials, and logging out after each session.
Your Rights
Under Australian privacy law and other applicable regulations, you have certain rights regarding your personal information:
Your Privacy Rights Include
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request corrections to inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal data (subject to legal requirements)
- Right to Object: Object to certain processing of your data
- Right to Portability: Request your data in a portable format
- Right to Withdraw Consent: Withdraw previously given consent at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within 30 days.
Verification: For security purposes, we may need to verify your identity before processing certain requests.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Account Information: Retained while your account is active and for 2 years after closure
- Order History: Retained for 7 years for tax and accounting purposes
- Marketing Preferences: Until you unsubscribe or request deletion
- Website Analytics: Aggregated data retained indefinitely; individual data for 26 months
When we no longer need your information, we will securely delete or anonymize it.
Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
Parents: If you discover that your child has created an account or placed orders without your permission, please contact us and we will assist in removing their information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- We will post the updated policy on this page with a new "Last Updated" date
- For significant changes, we will provide prominent notice on our website
- We may also notify you via email if you have an account with us
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.
Privacy Questions?
Our team is here to help with any privacy-related inquiries.